WHAT IS THE COST OF SHIPPING?

Orders with a value of less than R1000 will have a courier charge of R99.  Orders over the value of R1000 will be shipped for free.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

All orders are packaged within 1-2 working days of order confirmation unless otherwise specified.

Delivery to main cities will take placed between 1 and 3 working days, while regional/outlying areas usually take 3-5 working days. The delivery time frame depends on the logistics and your delivery location. If you need your order urgently please call us after placing your order, as we will do everything in our power to assist.

WHAT ADDRESSES DO YOU SHIP TO?

We only ship orders to physical addresses (No post boxes or Postnet Deliveries) within South Africa. 

Please ensure that the address you choose for delivery is accurately captured, and that someone is present to receive the parcel on your behalf if you are not available. We recommend using your work address for deliveries.   

While we strive for accuracy, occasional inventory errors may occur. Should this happen, we will notify you promptly and keep you updated. Additionally, unforeseen delays—such as industrial action or public holidays—are beyond our control. As a result, all delivery dates provided are estimates and subject to change.

Returns

ARE YOU CPA COMPLIANT?

Yes, we are 100% CPA compliant.

HOW DO I RETURN A FAULTY OR INCORRECT PRODUCT?

If, for any reason, you would like to return your product, please contact us with your details, and we will arrange to collect the product from you at no expense to you.

REFUND AND EXCHANGE POLICY

Should you not be satisfied with your purchase, you may return it for a refund or exchange subject to the following:

• Original proof of purchase must be provided
• Product must be in original condition and packaging
  
• Refunds will only be given within 7 days of purchase
• We may deduct a fair shipping and handling fee from refunds, as per the CPA and ECTA.
• Personal Care Items can not be returned due to hygiene reasons

If you receive a damaged product, please notify us within 24 hours so we can assist you with a resolution.

CANCELLATIONS

We understand that sometimes you may need to cancel an order, and while it is disappointing, we are here to help. Please note that we can only accept cancellations before the order has been shipped. Unfortunately, we cannot accept cancellations on orders that have already been sent via our couriers.