Delivery and Returns

PACKING + DELIVERY

We dispatch all orders (unless otherwise stated) within 3 working days of receiving payment confirmation (when ordering online and making payment by credit card we receive payment confirmation automatically as soon as you've paid).

From there please allow 1-5 working days for your order to reach you. As soon as we get collection from our courier, an e-mail notification will be sent to you with tracking details.

We will deliver throughout South Africa but delivery to main city centers will be faster than those in outlying areas.

Products on our site are subject to availability and delays may sometimes occur that are outside of our control (eg: industrial action, public holidays) and consequently any dates specified for delivery are therefore approximate only.

WHAT IS THE COST OF DELIVERY?

Domestic Shipping (Gauteng) is R75 (up to 5kg) and thereafter R125.

National Shipping (All Other Provinces) is R85 (up to 2.5kg) and thereafter R140.

If your order total is R500 or more (excluding delivery) we are happy to offer you free delivery in South Africa (subject to) - delivery to Gauteng or a Main Centre the free delivery option will be available via courier service but if delivery is outside of Main Centres the free delivery option may only be available via the Post Office.

PAYMENT OPTIONS:

Due to the online nature, we accept Credit/Debit cards through Payfast. If you wish to do an EFT (Electronic Transfer), please contact us by email to place your order and we will send an invoice with bank details.

HOW DOES YOUR STOCK SYSTEM WORK?

For most items, our website is up to date and allows you to order as many units as you like. If there is a product in your order that we cannot send immediately we will contact you within 24-48 hours of you placing your order to notify you and to give you options e.g. swop for another similar product or wait or refund.

If you need your order urgently e.g. if you are leaving on holiday or have ordered as a gift, please contact us to double check before ordering so that we can confirm stock and delivery schedule. We will get back to you very quickly so it should not delay you placing your order.

RETURN & REFUND POLICY:

All orders are final. Due to the personal nature of our products, no returns or refunds will be accepted once an order has been shipped. We of course hope you love your products so please contact us if you are not completely satisfied so that we can do our best to make it right.

If a product is received damaged please notify us within 7 working days so we can resolve the issue.

CANCELLATIONS

While we are disappointed when it happens, we understand that sometimes you need to change your mind and cancel an order. Cancellations are only accepted before the order has been shipped. No cancellations will be accepted on orders which have been sent via our couriers.