DELIVERY + RETURNS

PACKING + DELIVERY

All orders are dispatched within 1-3 working days of payment confirmation unless otherwise specified.

Once your order is booked, we'll send you an email with tracking details. Your order should arrive within 1-4 working days after it's been dispatched.

We deliver throughout South Africa - kindly note that delivery to main city centers will be faster than that in outlying areas.

Products on our site are subject to availability and delays may sometimes occur that are out of our control (eg: industrial action, public holidays) consequently, any dates specified for delivery are therefore approximate only.

If your order total is R1000 or more (excluding delivery) we are happy to offer you free delivery in South Africa (subject to) 

PAYMENT OPTIONS:

Due to the online nature, we accept Credit/Debit cards through Payfast. 

PayFast is a PCI-DSS Level 1 compliant service provider. PayFast will never store, log or otherwise misuse any banking credentials or personal information. Instant EFT uses secure SSL encryption to keep all of your information secure.

HOW DOES YOUR STOCK SYSTEM WORK?

Our website ensures real-time inventory updates, enabling you to order any available quantity of items. If a product is temporarily unavailable, we will reach out within 24-48 hours to present alternatives such as a substitution, postponement, or refund.

RETURN & REFUND POLICY:

Please note that all orders are considered final and cannot be returned or refunded once they have been shipped. As our products are of a personal nature, we are unable to accept returns for hygiene reasons. However, if for any reason you are not completely satisfied with your purchase, please do not hesitate to contact us. We will do our best to resolve any issues and ensure that you are happy with your order.

If you receive a damaged product, please notify us within 24 hours so we can assist you with a resolution.

CANCELLATIONS

We understand that sometimes you may need to cancel an order, and while it is disappointing, we are here to help. Please note that we can only accept cancellations before the order has been shipped. Unfortunately, we cannot accept cancellations on orders that have already been sent via our couriers.